Tuesday, 5 April 2011

Customer Service Is Key To A Fantastic Customer Base

From your very first week delivering and collecting catalogues as a Kleeneze distributor you will start to accumulate customers. This will be the start of your customer base, and is key to your future income, so it is vitally important that your customers stay loyal to you, and do not order from another distributor in the area.
The key to keeping your customers loyal is to give them great customer service; here are some tips to help you:

Presentation: It is important to keep your catalogues looking fresh, don't deliver tatty looking one's to your customer base. The same with snappy bags, this is your shop window so make sure it is looking clean and shiny, and change them if they are looking grubby. You will also want to look "presentable" when you are out and about working your business, so wear smart casual, or the kleeneze branded clothing to create the right image.

Organisation: Be organised, keep good records of who your customers are and give them a regular 4 or 5 week service. Always collect your books on the day you have stated on your day slip, and use a Thank You slip when you pick up an order as it lets your customer know that you have picked up their order, and lets them know when you are delivering it. Make sure your contact number is on all your slips so that customers can easily contact you if they need to.

Delivering Products: Use Kleeneze carriers to deliver customer orders in, we include a little snappy bag with two wrapped sweets and a thank you for your order note with each order. We have been doing this for over 3 years and some of our customers look for the sweets before they look at the products. Always be courteous, smile, chat to your customers, get to know them, for some you will  be the only friendly face they will see that day, so let them tell you about their aches and pains! Always close the garden gate on your way out and don't take a short cut across the grass, it might just annoy them.

We hope that you find these tips useful. If you have any tips of your own please feel free to leave a comment.

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